How do I return a damaged product?

Clarins accepts returns on orders within 60 days of the date of initial dispatch.

To make a return, please complete the Returns Document and send it back to us with your products to:

Clarins.com (Returns Department)

WESTEX LTD (E COMMERCE)

UNIT 1, TEMPLE HOUSE

RIVERWAY

HARLOW

ESSEX

CM20 2EY

Phone Number: 01279 774 215

Please contact our Clarins Customer Relations for more information. For our full details, please refer to our Returns Policy.

Due to the personal nature of the products we sell, we cannot replace or refund unwanted items that have been opened or where seals have been broken. When sending back a return, please ensure that you also return any associated gift sets or kits given with your purchase. Such gifts can be miniature products, product samples or accessories, granted when you met the qualifying spending threshold of the current offer. If the gift isn’t returned, then we reserve the right to deduct the value of the gift from your refund.